“Prospects do sometimes ask for things in the contract, but we’ve never done it. We might learn things that would trump that request in importance. We sometimes lose deals based on customer asks we cannot guarantee, but we have lots of customers, and I need to do what’s best for most of them, not just a few of them.”
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That's Alex Kohlhofer, Director of Customer Experience and Growth Engineering at Tray.io, but we spoke when he was Director of Product at UserVoice. How do you handle pushy prospects? Hold the line? Be vague? Tell me a story.