My friend Marcus Bittrich, CPO of omnichannel retail platform NewStore says, “By focusing our efforts on making the customer successful, we drive our own business forward.” His team measures both the customer revenue generated through their platform and the increases in that revenue their platform drives.
See Chapter 5 Roadmaps of Aligned: Stakeholder Management for Product Leaders.
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Discuss
Objectives and Key Results are not just another way of setting goals; they are actually a way to make positive change in your organization. Coach Nuno Silva Pereira will lead a CPO online discussion Sept. 12. Join in.